Our services support a wide range of systems, including warning systems, sensors, video surveillance, access control, traffic control, IT infrastructure, and custom-integrated solutions. RescAlert’s Maintenance Plans are tailored to each client’s environment and operational requirements, offering scheduled inspections, preventative maintenance, system testing, firmware and software updates, and performance verification. These plans include detailed health reporting, compliance documentation, and early identification of potential issues before they impact operations. Remote monitoring and diagnostics through the Overwatch™ platform further enhance visibility, allowing issues to be identified and addressed quickly.

In addition to routine maintenance, RescAlert provides responsive service and support when issues arise. Our teams coordinate repairs, replacements, and system optimization with minimal disruption, supported by clear service-level expectations. By combining proactive maintenance planning with expert technical support, RescAlert’s Service & Maintenance Services deliver long-term reliability, predictable costs, and confidence that mission-critical systems will perform when it matters most.

Thank you for the opportunity to introduce the Overwatch™ by RescAlert AI Intelligence Platform. Overwatch is purpose-built to replace fragmented, closed, or data-monetized systems—such as Flock—while delivering materially higher levels of security, operational intelligence, and long-term ownership control to our clients.

Data Ownership, Privacy, and Sovereignty

Overwatch is architected around a client-first data sovereignty model:

1. All video, metadata, analytics, and derived intelligence are 100% owned by the client

   1. RescAlert does not sell, monetize, broker, or train AI models using customer data
   2. No third party—including federal or state agencies—has access to client data unless explicitly authorized by the client
   3. All data sharing is client-controlled, auditable, permission-based, and revocable at any time

This design ensures compliance with CJIS, public-sector privacy requirements, and emerging AI governance standards—without compromising operational capability.

Advanced AI & Computer Vision Capabilities

Overwatch delivers real-time and forensic AI intelligence across live and historical video streams, including:

1. People, vehicle, and animal detection

   1. Facial recognition and identity matching
   2. License Plate Recognition (LPR)
   3. Vehicle make, model, color, body type, and unique visual identifiers
   4. Historical pattern analysis for individual vehicles or persons
   5. Cross-camera object tracking, including the detection and repetition of specific objects across multiple views, locations, and timeframes
   6. Behavioral and pattern-of-life analysis, enabling proactive detection rather than reactive review

All analytics operate across the entire camera ecosystem as a unified intelligence fabric—not siloed per device or vendor.

Vendor-Agnostic Camera Integration (99.9% Reliability)

Overwatch is fully hardware-agnostic and integrates seamlessly with virtually any existing camera system—legacy or modern—at a 99.9% reliability rate.

In the rare event a camera cannot be integrated:

1. RescAlert will replace the camera with a comparable or superior model at no cost

2. This applies even if the camera was not originally purchased from RescAlert

This eliminates vendor lock-in, preserves prior investments, and ensures platform uniformity without financial penalty to the client.

Two-Way Audio, Public Address, and Zoned Messaging

All Overwatch deployments support full two-way audio and public address capabilities, including:

1. Native support for cameras with built-in microphones and speakers
2. Support for external microphones and speakers, including associating:
   1. One microphone to multiple cameras
   2. One speaker to multiple cameras
   3. One-to-many or many-to-many audio zoning configurations
3. Zone-based messaging for precise, location-specific communications

To ensure message integrity, Overwatch utilizes page-stacking technology, similar to systems used in major airports and critical infrastructure. This guarantees:

1. No messages are lost
2. Messages do not overlap or interrupt one another
3. Priority and sequencing are preserved during high-traffic or emergency events

Beyond Video: A Unified Intelligence Platform

Overwatch is not simply a VMS—it is a converged security, intelligence, and operations platform that integrates:

1. Video Management (VMS)
2. Building Management Systems (BMS)
3. AI-driven situational awareness
4. Real-time response, automation, and escalation workflows

This unified architecture dramatically reduces operational friction while increasing visibility, response speed, and long-term system value.

Advanced Threat Detection & Custom AI Model Development

Overwatch supports a comprehensive suite of advanced AI threat-detection models designed to enhance safety, risk awareness, and proactive response. These capabilities include—but are not limited to—the detection of:

1. Weapons and improvised weapons
2. Concealed weapons and anomalous carry behaviors
3. Hazardous objects or materials on or about a person
4. Threat indicators visible or partially obscured within a camera’s field of view

These models operate in real time and can be deployed selectively based on environment, policy, and operational requirements.

In addition to our extensive library of hundreds of pre-trained analytics models, RescAlert maintains one of the most advanced AI development teams in the country, capable of designing and deploying custom, use-case-specific AI models for individual clients. This allows agencies and organizations to address highly specialized operational, environmental, or jurisdictional requirements without compromise.

All advanced analytics are deployed under the same data ownership, privacy, and client-governed authorization framework that defines the Overwatch platform.

In Summary

Overwatch was engineered to give organizations absolute control over their data, unmatched AI intelligence, seamless integration across existing infrastructure, and a future-proof platform that scales without compromise.

We would welcome the opportunity to provide a technical demonstration, architecture review, or security and compliance briefing tailored to your environment.

Please feel free to Contact Us with any questions or to schedule next steps.